We want you to enjoy buying furniture from us and aim to make the whole process as friendly and easy as possible.

In the unlikely event of your furniture being damaged en route or being in any way defective, we will endeavour to rectify the damage, or if needed make you a new item at the earliest possible opportunity. You will not be charged for delivery a second time.


Important: please check that your furniture has arrived with you in good condition before signing for it. Items signed for in good condition cannot later be replaced as damaged. 



The majority of items for sale through the freerangedesigns.co.uk website are made individually to order and we do not generally hold any stock. For this reason, we require a 50% deposit to secure your order, and once we have started work on your furniture this deposit is non-refundable. However with some popular items we might still be able to issue you with a full refund, so please contact us as soon as possible and we will do our best to help. 

If you wish to cancel an order please contact us 


This Cancellation and Returns Policy does not take away any rights you may have under consumer law.